Water in your home right now? Do these 4 things first.
Every hour that water sits in walls and floors makes the damage bigger and the repair more expensive. Stop the water, stay safe, document, and get drying started.
- Shut off the main water valve. It is usually where the water line enters the house: in a garage, utility room, near the water heater, or in the crawl space. Turn the handle clockwise until it stops, or a quarter-turn for a lever-style valve.
- Turn off power to wet areas at the breaker panel, only if you can reach it while standing somewhere dry.
- Take photos and video of the water, the source and damaged items before you move things. Your insurer will ask for them.
- Get professional drying started. The U.S. EPA advises drying water-damaged materials within 24 to 48 hours to help prevent mold growth.
Our 24/7 local pro line for the Treasure Valley is opening soon. Until then: stop the water using the steps on this page, then contact a licensed water damage restoration company in your area. Check that they are licensed and insured before work begins.
Local guides
Treasure Valley, Idaho: Boise, Meridian, Nampa, Caldwell, Kuna, Eagle and nearby. Local water utility emergency numbers and what to expect in winter.
Burst or frozen pipes in Boise and the Treasure Valley: the first 60 minutes, step by step.
What we are (and are not)
Home Emergency Line is an independent referral service. We publish free, practical guides and connect homeowners with independent, licensed local companies. We do not do the repair work ourselves. Read exactly how it works.